Changes to the Telecommunications Industry Ombudsman Scheme
The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The sixth proposal concerns changes to the Telecommunications Industry...
View ArticleBetter complaints management
The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The third proposal concerns internal complaints-handling. What we found: The...
View ArticleTools to monitor usage and expenditure
The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The fourth proposal concerns expenditure management tools. What we found: The...
View ArticleComparisons between providers
The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The fifth proposal concerns performance reporting and customer service...
View ArticleBetter information about plans
The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The second proposal concerns improved product disclosure. What we found: The...
View ArticleClearer pricing information in advertisements
The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The first proposal concerns improved advertising practices. What we found: The...
View ArticleFeedback on the ACMA’s proposed solutions
On 1 June 2011, the Australian Communications and Media Authority published a draft report (Word) or (PDF) on the findings of its public inquiry into customer care and complaints-handling in the...
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