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Channel: Reconnecting the customer» Proposals
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Changes to the Telecommunications Industry Ombudsman Scheme

The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The sixth proposal concerns changes to the Telecommunications Industry...

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Better complaints management

The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The third proposal concerns internal complaints-handling. What we found: The...

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Tools to monitor usage and expenditure

The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The fourth proposal concerns expenditure management tools. What we found: The...

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Comparisons between providers

The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The fifth proposal concerns performance reporting and customer service...

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Better information about plans

The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The second proposal concerns improved product disclosure. What we found: The...

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Clearer pricing information in advertisements

The ACMA sought comment and feedback on six major proposals in the draft report of its Reconnecting the Customer inquiry. The first proposal concerns improved advertising practices. What we found: The...

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Feedback on the ACMA’s proposed solutions

On 1 June 2011, the Australian Communications and Media Authority published a draft report (Word) or (PDF) on the findings of its public inquiry into customer care and complaints-handling in the...

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